Frequently Asked Questions (FAQs)

  1. How can I place an order? To place an order, simply browse through our collection and click on the desired item. Select the appropriate options, such as size or color, and click "Add to Cart." Once you have finished shopping, proceed to the checkout page, provide your shipping and payment details, and confirm your order.

  2. What payment methods do you accept? We accept major credit cards, including Visa, Mastercard, American Express, Union Pay, Shop Pay, Google Pay. You can also choose to pay via PayPal for added convenience.

  3. How long does it take to process and ship my order? We strive to process and ship orders as quickly as possible. Typically, orders are processed within 48 hours. Shipping would take 15 business days. Please note that during holidays and peak seasons, there might be delays in shipping. We recommend placing your order well in advance to ensure timely delivery, especially during holiday periods. Once your order is shipped, you will receive a confirmation email with tracking information.

  4. Do you offer international shipping? Yes, we do offer free shipping to AU, NZ, US, Canada!

  5. Can I return or exchange an item? We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please contact our customer support team within 30 days of receiving your package to initiate a return or exchange. Please note that certain items, such as personalized or perishable products, may not be eligible for return or exchange. Refer to our Return Policy for more details.

  6. What if I receive a damaged or defective item? We apologize if you received a damaged or defective item. Please contact our customer support team within 48 hours of receiving your package, providing details and supporting photos. We will work with you to resolve the issue and ensure your satisfaction.

  7. How can I track my order? Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your package. Alternatively, you can log in to your account and view the status of your order under the "Order History" section.

  8. Can I cancel or modify my order? We strive to process orders quickly, but if you need to cancel or modify your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request if your order has not been processed or shipped.

  9. How can I contact customer support? For any questions, concerns, or assistance, our customer support team is here to help. You can reach us by email at squishyhugteam@gmail.com. We typically respond within 24-48 hours.

If you have any other questions or need further assistance, please don't hesitate to reach out. We are dedicated to providing you with an exceptional shopping experience at Squishy Hug!